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#162108 Dec 18th, 2007 at 07:36 AM
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November 29th I ordered from e-Toys a Digital Drum with Stool and Lights and Sounds Aircraft Carrier for my grandson for Christmas. On December 2nd I got a confirmation email and my credit cards was charged. I checked my order status yesterday and it said "You should have received this order." I haven't. I emailed them, because there isn't a number to call, and received an email back saying that "we never received your order. Would you like to place it again?" I've emailed them back telling them about my confirmation and my credit card but it will take 14 days to clear it up. Now I can't find the toys anywhere. They're sold out!!!



Bestofour #162110 Dec 18th, 2007 at 07:41 AM
plantqueen
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Sorry to hear that Sheri!! There always are some sites out there that you can't trust!! It is very sad! Hopefully you get it all cleared up!!

#162128 Dec 18th, 2007 at 08:46 AM
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That's so sad, Sheri!!! Especially when you ordered it in plenty of time!!

But just think, when it does come your grandson will get a happy surprise...
..a second Christmas!!!


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Shirley4 #162154 Dec 18th, 2007 at 09:24 AM
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Oh Sheri, I'm so sorry. How old is your grandson? Just call and explain to your family, I agree with Shirl....an after Christmas gift is a nice idea as well. kissie


~~Tam~ You can bury all your troubles by digging in the dirt.
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Sunflowers #162155 Dec 18th, 2007 at 09:28 AM
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I have a similar story Sheri.

I placed an order for my Mother in law for a Mayflower boat kit that you build yourself, her grandson asked for one for Christmas. Well the website bitsandpieces STILL hasn't shipped it. I ordered it on 2nd of December. I did some research and a LOT of people have complained about their slow shipping and that you can't get thru to customer service. Their tracking is conveniently down, and when you call their phone number nobody answers!

I'm REALLY upset---worse so because it wasn't something for me.

I hope that you get yours! kissie

#162162 Dec 18th, 2007 at 09:38 AM
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Cindy you can type in google---reviews and then the store name. I should've done that before ordering myself. rspb

#162171 Dec 18th, 2007 at 09:54 AM
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A friend of mine ordered something last year and never got it! They charged her card but it never came. Every time she called the phone number she got no answer. It obviously was not a good place to shop and she got scammed. It is very sad!!

#162189 Dec 18th, 2007 at 11:35 AM
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I'm so sorry that happened to you. I had been looking for some things for Brennan and I came across etoys. I read some reviews and they were not good. A couple of them actually said the same thing that happened to you. They placed the order and were charged but never received the product. Internet shopping is scary.


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#162190 Dec 18th, 2007 at 11:37 AM
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You all make me feel very lucky, as I have, so far, had very positive experiences with ordering stuff on line!! I will certainly be more cautious from now on. Thanks for that tip, Loz!!


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Shirley4 #162287 Dec 18th, 2007 at 07:45 PM
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is there a cinsumer council or something where you can complain and they check into the store?


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When weeding, the best way to make sure you are removing a weed and not a valuable plant is to pull on it. If it comes out of the ground easily, it is a valuable plant. Mary Ann LaPensee
kennyso #162341 Dec 19th, 2007 at 04:50 AM
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I ordered a kitchen knife for my SIL online---the midddle of November--Well BEFORE T-giving. so---Dec 3 or so I still do not have it---I call--no answer--(me worrying here) so then I e-mail them. so 2 days later my check is cashed--now I wait---2 weeks later I call they go check--(probably to the next desk)--and say yes it went out today--so 2 days later I do get it. It came Fed-x. Somebody had paritally opened it---luckily for me, the knife was wrapped in a peice of paper and it could not be gotten out of the box so the "stealer" could see what was in the box---I now have my SIL's knife--Finally !!!


Did I mention the place I orderd from is not a big fancy corporation--but a small mom & pop place----It is things like this that make me want to just NOT order online---


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